Shipping and Delivery

 

Shipping Policy

We’re just as excited as you are to see your custom pet creation come to life! Below is everything you need to know about how we ship your order.

Production & Shipping Timeline

  • Production Time: All orders take 2-5 business days to create and ship. Please note, during peak periods or sales events, this may take slightly longer.

  • Queue Jump: We sometimes offer a “Queue Jump” option at checkout, allowing your order to be prioritized.

  • Expected Delivery: The final shipping timeline shown at checkout is the best estimate for your delivery.

  • ⚠️ If we need a new pet photo or have a question about your order, your production time may be extended.

 Estimated Transit Times

  • USA, UK, Canada, Australia, Europe: 7–15 business days

  • Rest of the world: 10–15 business days

  • Please expect potential delays during November and December, as holiday shipping volume may affect delivery speed.

Tracking Your Order

All orders are shipped with tracking. As soon as your package is on its way, you’ll receive a tracking number by email so you can follow every paw-step of its journey!

Shipping Cost

  • We offer flat-rate shipping: $10 worldwide.
    No surprises—just simple, transparent pricing.